In order to successfully process orders, we need the orderer’s first and last name, shipping address, email address and phone number. With the help of the mentioned data, we can deliver the desired products, as well as inform the buyers about the current status of the order. On behalf of the company PZU Apteka LIFE LINE Skopje, we undertake to protect the privacy of all our customers. We collect only the necessary basic data for buyers (users) and data necessary for work and informing users in accordance with good business practices and in order to provide quality service. We give buyers a choice, including the ability to decide whether or not they want to unsubscribe from the mailing list.All customer/user data is strictly stored and accessible only to employees who need it to perform regular work activities. All employees of PZU Apteka LIFE LINE Skopje are responsible for respecting the principles of privacy protection. We undertake that we will not use the collected data for other purposes or forward it to third parties.
In addition to the above data, we collect, analyze and process data related to the products our visitors search for and buy, as well as the pages they visit. We use the data obtained in order to improve the offer and appearance of our website and to provide visitors with simple use and safe and easy shopping.
The use of our services implies the user’s agreement with the specified terms of use. PZU Apteka LIFE LINE Skopje undertakes to comply with everything previously stated, and all changes to the conditions become valid only after the publication of this page and the sending of a notification by email to all registered users.
For additional information and/or exercise of your rights for the protection of personal data, you can contact our Personal Data Protection Officer Biljana Milojkovska on phone: 070/393-971 or e-mail: contact@lifeline.mk
- Payment is made exclusively by payment card
- Payment for the products is made possible through NLB Bank AD Skopje, and all payment cards are supported.
- Payment is made electronically, in real time when the transaction occurs
- All card orders are processed securely through our system which does not store information about your payment cards. Data related to the customer’s payment card or bank account is sent directly to the bank via an encrypted connection.
- The buyer has the right to a refund by returning the product within 15 days. The product must be undamaged with declarations and in the original packaging, and the merchant is obliged to return the funds to the buyer within the legal term, no later than 14 days.
DELIVERY
- Delivery for orders worth up to 1,500 denars is charged 150 denars
- Delivery for orders over MKD 1,500 is free
- Delivery costs are included in the final price of the product when ordering
- The deadline for delivery of the products is from 2 to 4 working days.
- The delivery of the products is carried out by physical delivery, to the entrance of any facility according to the specified address in the territory of the Republic of North Macedonia
- Delivery is made every day, except public holidays and non-working days
Apteka Life Line cooperates with Eco Logistics Service (www.els.mk)
CUSTOMER SUPPORT
- Working time from 8:00 to 21:00
- You can contact the customer support at the phone number 070/217-128 or at the e-mail address contact@lifeline.mk
- If you forget your password to access your account, you need to click on Ја заборавивте лозинката?
